Terms & Conditions

Imagine Cruises

5104 Nelson Bay Road

Nelson Bay, NSW 2135

Email: imagine@nelsonbay.com

Ph: +61 2 4984 9000

Fax: +61 2 4981 5373

ABN: 36 066 928 256

 

Travel arrangements and prices detailed on this www Internet site are provided and coordinated by Imagine Cruises. Imagine Cruises has taken due care and responsibility to verify and check all information in this Internet site as at the time of compilation.

Payment method: Payment can be made by credit card (Visa or Mastercard only), direct deposit, or cheque. Credit card payments are made directly through 128 bit Secure Sockets Layer Encryption software to ensure your online shopping experience is secure at all times. Credit card details are not stored in a database of any form. A confirmation of your registration (tax invoice) will be issued on receipt of your payment.

***  All prices are displayed on the website in Australian Dollars.  ***

PRIVACY POLICY

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.  This privacy policy explains how Imagine Cruises handles and protects your PII in accordance with commonly accepted privacy principles.

Imagine Cruises reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to imagine@nelsonbay.com or sent via postal mail to:

Imagine Cruises

5104 Nelson Bay Road

Nelson Bay, NSW 2135

WHAT INFORMATION WE COLLECT

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Imagine Cruises collects PII when you:

  • Make a booking:  your full name, address, email address and phone number are taken each time you make a booking with Imagine Cruises;
  • Contact info@imaginecruises.com.au or;
  • Submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION

Imagine Cruises uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.imaginecruises.com.au may be used to:

  • Purchase Imagine Cruises products or services:  Information collected when you purchase from Imagine Cruises is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Respond to your questions or suggestions:  We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

 

WHO WE SHARE YOUR INFORMATION WITH

Imagine Cruises does not disclose any information about customer bookings to anyone

To make the best of your cruise with Imagine: bring warm clothes, a hat and wear non-slip shoes, especially for offshore and evening cruises. NO HIGH HEELS PLEASE! Don’t forget your camera. The scenery is spectacular!

 

TERMS AND CONDITIONS (under which a Travel Ticket will be issued.)

  1. DISCLAIMER: Passengers are carried at their own risk. Whilst all care is taken to ensure the safety of our passengers, Big Cat South Pacific Holidays Pty Ltd. (Imagine Cruises) accepts no responsibility for any injury, damage or loss of property caused whilst aboard the vessel or during any cruise.
  2. Should this company find it necessary to cancel, abandon or vary any cruise, it will not be held liable for any of the passengers expenses including accommodation, food or travel expenses.
  3. NOTE: Fares and itinerary are always subject to variation without notice.
  4. The Master of the vessel reserves the right to refuse to carry any passenger without stating any specific reason. Sails will be hoisted at the discretion of the Master
  5. NO Refunds can be made should the holder of this ticket fail to travel on the cruise booked.
  6. NO passenger is entitled to any particular seat; all seating is at the discretion of the Master.
  7. NOTE: This Company reserves the right to cancel due to insufficient bookings.

CANCELLATION POLICY

Imagine asks that if a cancellation needs to be made reasonable notice be given. Please note that Imagine’s cruises depart at the time specified with boarding being 15 minutes before, arriving late for a cruise will result in FULL FARE being charged. Guests should plan to arrive in advance in order not to arrive late. Imagine Cruises takes no responsibility for the weather. Cruises cancelled as a result of Bad weather are done so for safety reasons. In the event of a cruise being cancelled due to bad weather as much notice as possible will be given.

If you change your mind & wish to cancel your cruise  a 20% handling charge will incurr  however if you cancel within 24hours of your departure time  or you fail to notify us of cancellation- FULL FARE will be charged & NO REFUND will be given.